FAQ
Return Policy
Due to the bespoke nature of our products:
- All sales are final.
- We do not offer returns or exchanges.
This policy ensures that each piece maintains its integrity and exclusivity for our customers.
Our Quality Guarantee
We stand behind the quality of our products:
- Each item undergoes a rigorous inspection before shipping.
- We use premium packaging materials to ensure safe transit.
- All items are insured during shipping for your peace of mind.
Damaged Items
In the rare event that an item arrives damaged due to shipping:
- Contact us within 48 hours of delivery with clear photos of the damage.
- We'll promptly asses the situation and offer a full refund, store credit, or replacement (if available).
Questions?
We're here to help! If you have any questions about a specific item or our shipping policy, please don't hesitate to contact our customer service team.
Email: info@twoteninteriors.com
Shipping
Fast shipping
We aim to package and ship items within 48 hours of order placement. Each order is packed with utmost care to ensure safe delivery. Shipping times vary based on destination and chosen shipping method. For oversized or delicate items, we may use specialized shipping services to guarantee their protection.
Order tracking
Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to monitor your package's journey right to your doorstep. For items requiring special handling or white-glove delivery, we'll provide detailed updates on the shipping process.
Get in touch
Have concerns about shipping? We're here to help! Contact our customer service team for questions about shipping methods, delivery times, or special handling requirements. For custom or oversized items, we're happy to discuss specific shipping arrangements to meet your needs.
Email: info@twoteninteriors.com